Refund and Cancellation Policy

You can cancel your subscription at any time from the billing page in your dashboard. It takes one click and you do not need to email us or explain why.

Cancelling stops the next renewal. You keep full access, and everything already generated, until the end of the period you have already paid for. We do not cut you off early.

Your projects and calendars stay in your account if you subscribe again later, unless you ask us to delete them.

Koala is a digital service that is delivered immediately. When you subscribe and add a brand, we generate your strategy and a complete 30-day calendar within about a minute, and that work costs us real money in AI generation the moment it runs.

Because of that, monthly subscription fees are not refundable once content has been generated on your account for that billing period. Cancel before your next renewal date if you do not want to be charged again.

We will refund you in these situations, and you do not have to argue for it:

You were charged but got nothing. If you paid and no content was ever generated on your account for that period, we refund it in full.

You were charged twice. Duplicate charges for the same period are refunded in full.

You were charged after cancelling. If a renewal is taken after you cancelled, we refund it in full.

The service was broken. If a fault on our side stopped you from using Koala for a significant part of your billing period, and we could not fix it, we refund that period in full or in part depending on how long it lasted.

An unauthorised payment. If someone used your card without permission, contact us and your bank immediately. We refund confirmed unauthorised charges.

You changed your mind after content was generated. The month was produced, and the cost of producing it was incurred.

You did not use what you paid for. Not downloading or not posting the content does not make the period refundable.

You did not like the creative direction. This is what credits are for — rewrite a caption, change the angle, or redesign a visual. Tell us what is wrong through the contact form and we will help you get it right.

Results were not what you hoped. Koala produces content. It cannot promise sales, followers or reach, and those outcomes are not grounds for a refund.

Your account was closed for breaking the Terms. Serious or illegal misuse ends the subscription without a refund.

Credits included with your plan are part of the subscription and are not refundable separately. They expire at the end of each billing month.

Top-up credit packs bought separately are refundable only if unused. Once credits have been spent on a generation, that generation has already cost us money and cannot be refunded.

A failed generation never costs you credits. If a generation produces nothing, we do not charge for it. If you were charged for one that failed, tell us and we will return the credits.

Email [SUPPORT EMAIL] or use the contact form in your dashboard. Include the email on your account and the date of the charge.

We reply within 2 business days and decide within 7 business days. If we approve it, the refund is sent back to the original payment method. Your bank usually takes a further 5 to 14 business days to show it, which is outside our control.

Refunds are issued in the original currency of the charge.

Please contact us before asking your bank to reverse a charge. Almost every dispute we see is a misunderstanding we could have fixed the same day.

If you raise a chargeback while we are still investigating your request, we may suspend your account until the dispute is resolved.

[LEGAL ENTITY NAME]
[REGISTERED ADDRESS]
[SUPPORT EMAIL]
[PHONE]